Last updated · October 15, 2026
English
Research pilot support
For an interrupted or incomplete task, open My research and refresh the saved runs. Include the run reference and approximate time when contacting support; do not send the full research content unless needed. Empty or failed source delivery uses no pilot credits. Research inputs, excerpts and feedback can be deleted after completion; minimal usage receipts remain. Pilot availability and the confirmed support window are shown in the research workspace.
What to include
- The email used for checkout
- Plan name and approximate purchase time
- Waffo order reference or the URL of the page where the issue appeared
- A short description and the browser/device you used
Never include passwords, private keys, full card numbers, or authentication tokens. A screenshot is useful only when it does not reveal secrets or personal data.
Common questions
My checkout returned, but credits are not visible.
NexusKey waits for the signed Waffo fulfillment event. Refresh the console after a short delay; if the balance is still missing, email the checkout reference.
How do I cancel a monthly plan?
Email support before the next billing period. See the Refund Policy for cancellation and refund handling.
How do I request deletion?
Email the request from the address associated with your support or purchase record. See the Privacy Policy for the information we may need to retain.
Useful links
中文
研究试点支持
任务中断或结果不完整时，请打开 My research 并刷新已保存任务。联系客服时提供 run 引用和大致时间，除非排查确有需要，不必发送完整研究内容。空结果或失败来源不消耗试点额度。任务完成后可以删除输入、片段和反馈；最小用量回执仍保留。试点可用性和已确认的支持窗口会显示在研究工作区。
建议提供的信息
- 结账时使用的邮箱
- 套餐名称和大致购买时间
- Waffo 订单引用，或出现问题的页面 URL
- 问题简述以及使用的浏览器/设备
请勿发送密码、私钥、完整银行卡号或身份令牌。截图只有在不包含密钥和个人敏感信息时才有帮助。
常见问题
结账返回成功，但 credits 没有出现。
NexusKey 会等待 Waffo 签名履约事件。稍等后刷新控制台；如果余额仍未出现，请通过邮件提供订单引用。
如何取消月度套餐？
请在下一个计费周期前联系客服。取消和退款规则请查看 退款政策。
如何申请删除数据？
请从与客服或购买记录关联的邮箱发起请求。需要保留的信息请查看 隐私政策。