Last updated · October 15, 2026
English
Creator Pass
You may request a refund within 7 days of purchase when the credits have not been used. If credits were partly used, we review the request against the remaining balance, provider costs, and applicable law. A refund request does not automatically restore or remove credits until the payment record is reconciled.
Monthly plans
You can cancel Creator Studio or Creator Team before the next billing period. Cancellation stops future renewals and normally leaves access available through the paid period. Refunds for a current period are reviewed case by case, including duplicate charges, service errors, or rights granted by applicable law.
How to request help
Email vokie123@gmail.com with the checkout email, order reference, plan, purchase date, and a short explanation. Never send a card number or private key. We aim to reply within two business days. Waffo may also apply its own payment, dispute, or chargeback rules.
Fulfillment and disputes
NexusKey grants credits only after a signed Waffo event is verified. Refund and failed-refund events are recorded for reconciliation. If a payment is disputed with the payment provider, access may be paused while the dispute is reviewed.
中文
Creator Pass
购买后 7 天内且 credits 未使用时，可以申请退款。如果已经使用部分 credits，我们会结合剩余余额、供应商成本和适用法律审核。退款请求不会因为浏览器跳转而自动发放或扣回 credits，需等待支付记录对账。
月度套餐
Creator Studio 或 Creator Team 可以在下一个计费周期前取消。取消会停止后续续费，通常可以使用到当前已付款周期结束。当前周期退款会根据重复扣款、服务故障和适用法律等情况单独审核。
如何申请
请发送邮件至 vokie123@gmail.com，附上结账邮箱、订单引用、套餐、购买日期和简短原因。请勿发送银行卡号或私钥。我们目标是在两个工作日内回复。Waffo 也可能适用其支付、争议或拒付规则。
履约与争议
NexusKey 只有在验证 Waffo 签名事件后才会发放 credits。退款成功和失败事件会进入对账记录。如果支付机构出现争议，审核期间可能暂停访问。